Help Center

Activate My Medical Alert System

To Activate you system please call us at 1.855.539.9399

Monday to Saturday 8am to 5pm PST

Your 1st months service is FREE and then $44.95 per month

To activate your system, it takes only a few minutes. On the phone call we will collect your name, address and email address. We will then email you a form to fill out and sign.

WHAT TO HAVE READY

name of who will be using the system. We need their name, address, phone number and email address

Up to 3 contacts who will be notified during an emergency. Name and contact number.

An email address where we can send you the terms and conditions.

Credit card information for the monthly monitoring.

We will then activate your device, setup your 24/7 emergency monitoring. We will walk you through the device and conduct a button test.

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Update My Credit Card

Please call customer support at 1.855.539.9399

Monday to Friday 8am to 5pm PST

Update My Contact List

Please call customer support at 1.855.539.9399

Monday to Friday 8am to 5pm PST

Get a User Manual

For a copy of your user manual click

Pause My Service

Please call customer support at 1.855.539.9399

Monday to Friday 8am to 5pm PST

To pause your service, we will send you a form to complete and sign. This must be completed to pause your service.

Moving House

Please call customer support at 1.855.539.9399

Monday to Friday 8am to 5pm PST

Cancel My Service

Please call customer support at 1.855.539.9399

Monday to Friday 8am to 5pm PST

To cancel your service we will email to you you a cancellation form to complete and sign. This must be completed to cancel your service.

Where are you Located?

We are located in Vancouver Canada

Toll Free 1.855.539.9399

Monday to Friday 8am to 5pm PST

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Contact US

Contact US at

Toll Free 1.855.539.9399

Monday to Friday 8am to 5pm PST

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AlertEzy©

Safety and security have been our top priority since our inception and we've continued to provide our customers with this exact mission to give you the freedom to maintain an active lifestyle while knowing that help is within reach.

Phone 1.855.539.9399

M-Sat 8am to 5pm PST

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